Dropbox
Dropbox holds the working files: listing photography, floor plans, disclosure packets and the shared folders clients are given.
What it is used for
| Area | Read now | Write, when approved |
|---|---|---|
| Files | Names, sizes, modified dates, links | Upload a file |
| Folders | Structure and sharing | Create folders |
| Shared links | Existing links and their settings | Create links |
A write permission is off unless it is enabled on the card, and any outbound action still passes an approval step.
Connect
Select Connect
On the Dropbox card, select Connect.
Sign in and allow
The Dropbox window asks you to sign in and allow the app. The app uses the standard secure sign-in for desktop apps, so the permission is granted to this workspace only.
Return to Kroll Connect
The card shows Connected with the account email and the folders the app can see.
Sync now
Select Sync now to confirm the connection. The result is written to the sync activity list.
Permissions
Manage lists the file and folder permissions in plain words. Reading a folder does not download it; the app reads names and metadata until a specific document is requested.
What good looks like
- Status Connected.
- The account email is the shared business account, not a personal one.
- Last sync is recent.
- Files added today appear on the next sync.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| Reconnect appears instead of Connected | The grant was revoked in Dropbox, or the app was removed | Select Reconnect and allow access again |
| Sync fails with a permission message | The account no longer has access to the folder | Ask the folder owner to restore access, then sync again |
| Wrong account connected | A personal Dropbox was chosen at sign-in | Disconnect, then connect again with the business account |